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Shipping Policy
Reliable Shipping You Can Trust
Last Updated: July 2026
At Kellen's Custom Carts, we are committed to providing safe, reliable, and transparent shipping for every order. Whether you're purchasing a golf cart, UTV, ATV, go-kart, mini jeep, wheels, tires, parts, or accessories, our goal is to ensure your order arrives securely and in excellent condition.
We work with trusted transportation partners throughout the United States to provide dependable delivery and customer service from the time your order is placed until it reaches its destination.
Contact Information
Phone:
+1 (920) 539-9441
Email:
support@kellenscustomcarts.com
Business Address:
72 Henderson Ln
Talladega, AL 35160
United States
Order Processing
Orders are processed after payment has been successfully received and verified. Most in-stock products are prepared for shipment within 1–3 business days.
Orders placed during weekends or holidays will generally begin processing on the next business day.
Some custom-built vehicles, special-order products, or temporarily unavailable items may require additional processing time. If additional time is needed, we will notify you as soon as possible.
Shipping Methods
Shipping options depend on the product's size, weight, destination, and delivery requirements. We may use parcel carriers or specialized transportation providers depending on the order.
Standard Shipping
Most parts, accessories, wheels, tires, and smaller products are delivered within approximately 3–7 business days after shipment.
Freight Delivery
Golf carts, UTVs, ATVs, mini jeeps, go-karts, and other large vehicles may be delivered using professional freight carriers specializing in powersports and vehicle transportation.
Local Delivery
Depending on your location, local delivery may be available for qualifying purchases. Please contact us before ordering to verify availability.
Estimated Delivery Time
Standard Products: Approximately 3–7 Business Days
Most smaller products are expected to arrive within approximately 3–7 business days after shipment.
Larger vehicles and freight shipments may require additional transportation time depending on the destination, carrier availability, delivery scheduling, and other logistical factors.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation along with tracking information when available.
Freight shipments may include carrier contact information to help coordinate delivery appointments and other delivery arrangements.
Delivery Inspection
Please inspect your shipment before signing for delivery.
Carefully inspect the packaging and product for visible damage when your shipment arrives.
If visible damage is present, note the damage on the delivery receipt or freight documentation before signing whenever possible.
Please contact Kellen's Custom Carts promptly if your shipment arrives damaged so we can assist with the appropriate next steps.
Delivery Requirements
Someone 18 years of age or older may be required to accept delivery of large freight shipments.
Customers should ensure that the delivery location provides safe and reasonable access for the carrier and the product being delivered.
Shipping Coverage
We proudly ship throughout the continental United States.
Shipping availability for Alaska, Hawaii, U.S. territories, or international destinations may vary depending on the product and transportation requirements.
Please contact us before placing an order if your delivery address is outside the continental United States.
Shipping Costs
Shipping charges are calculated based on product size, weight, destination, and delivery method.
Certain promotions may include free shipping on qualifying products or orders. Any applicable shipping charges will be displayed during checkout or communicated before the order is finalized.
Shipping Delays
While we work hard to ensure timely delivery, shipping and freight delays may occasionally occur.
Delays may result from circumstances including:
- Severe weather conditions.
- Freight carrier delays.
- Transportation interruptions.
- Supply chain disruptions.
- Holidays and carrier operating schedules.
- Product availability.
- Other circumstances beyond our reasonable control.
Delivery estimates are not guaranteed dates. We will provide updates whenever possible when we become aware of significant shipping delays.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Incorrect or incomplete addresses may result in delivery delays, additional carrier fees, reshipping charges, or returned shipments.
If you discover an address error after placing your order, please contact us immediately. Address changes may not be possible once an order has been processed or shipped.
Questions About Shipping?
If you have questions regarding shipping, delivery times, freight services, local delivery, or your order status, please contact our customer support team.
Kellen's Custom Carts
Phone:
+1 (920) 539-9441
Email:
support@kellenscustomcarts.com
Address:
72 Henderson Ln
Talladega, AL 35160
United States
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM
Reliable Shipping from Kellen's Custom Carts
Our goal is to provide safe, dependable, and transparent delivery from the time your order is placed until it reaches you.
