Privacy at a Glance

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected when you interact with Kellen's Custom Carts through our website, customer support channels, online store or other business communications.

It may apply when you:

• Visit or browse our website;
• Create or use a customer account;
• Purchase a product;
• Request information about a product;
• Contact customer support;
• Subscribe to promotional communications;
• Submit a form, review, comment or other website content; or
• Otherwise interact with our website or services.

2. Personal Information We May Collect

The information we collect depends on how you interact with us and which features of the website you use.

3. Information Collected When You Place an Order

When you place an order, we may collect information necessary to process and document the transaction.

This may include:

• Your full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Products purchased;
• Order value;
• Order status;
• Shipping and delivery information;
• Purchase history; and
• Relevant customer service communications.

This information is used primarily to process your order, communicate with you regarding the transaction, arrange delivery and maintain appropriate business records.

4. Payment Information

Payment information necessary to complete a transaction may be processed by third-party payment service providers.

Those providers may collect and process payment-related information according to their own terms, privacy policies and security procedures.

We may receive limited transaction information from payment providers, such as payment status, transaction identifiers or other information necessary to confirm or document a purchase.

5. Information Collected Automatically

Certain technical information may be collected automatically when you access or use our website.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system information;
• Pages viewed;
• General website interaction information;
• Referral information;
• Session information; and
• Other similar technical or usage information.

This information may be used to operate the website, diagnose technical issues, understand website usage, improve functionality and help protect against misuse.

6. How We Use Personal Information

We may use personal information for legitimate business purposes related to operating our ecommerce store and supporting customers.

7. Customer Service Communications

When you contact us by email, telephone, website form or another communication method, we may collect and retain information contained in the communication.

This may include your contact information, order number, questions, complaints, product information and other details you voluntarily provide.

We may retain these communications where reasonably necessary to respond to requests, resolve issues, maintain service records and protect our legitimate business interests.

8. Marketing & Promotional Communications

If you choose to subscribe to our newsletter or other promotional communications, we may use the contact information you provide to send information about:

• New products;
• Special offers;
• Promotions;
• Product updates; and
• Other Kellen's Custom Carts news.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications concerning an order or customer service matter.

9. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website operation, improve user experience and understand how visitors interact with our pages.

You may manage or disable cookies using your browser controls. Disabling certain cookies, however, may affect website functionality.

10. Website Analytics

We may use website analytics or similar tools to understand how visitors interact with our website.

Analytics information may help us evaluate:

• Pages visited;
• Website traffic;
• General user interaction;
• Technical website performance; and
• Opportunities to improve navigation or content.

Analytics providers may process technical or usage information subject to their own privacy practices.

11. Comments & User-Submitted Content

If visitors leave comments on our website, we may collect information entered into the comment form together with technical information such as the visitor's IP address and browser user agent.

This information may be used for spam detection, moderation and website security.

An anonymized string generated from an email address may be provided to the Gravatar service to determine whether the visitor uses that service.

Gravatar-related information is handled according to the privacy practices of its provider.

12. Media Uploads & Location Information

Depending on the file and website functionality, visitors may potentially be able to download uploaded images and extract embedded metadata.

13. Embedded Content & Third-Party Features

Pages on our website may contain embedded content such as videos, maps, images, social-media features or articles hosted by third parties.

Embedded content may operate as though you visited the third-party website directly.

These third parties may independently collect information, use cookies or track interactions according to their own privacy policies.

Kellen's Custom Carts does not control the independent privacy practices of third-party websites.

14. When We May Share Personal Information

We may disclose limited personal information to service providers where reasonably necessary to operate our business, process transactions or provide services.

This may include:

• Payment processors;
• Shipping carriers;
• Freight transportation providers;
• Website hosting providers;
• Website technology providers;
• Customer support service providers;
• Fraud-prevention or security providers;
• Analytics or website-performance providers; and
• Professional or legal advisers where appropriate.

15. Shipping & Freight Service Providers

When an order requires delivery, information may need to be shared with parcel carriers, freight companies or vehicle transportation providers.

Information shared may include:

• Recipient name;
• Shipping address;
• Telephone number;
• Email address where reasonably necessary;
• Order or shipment information; and
• Delivery instructions where applicable.

This information is used to facilitate shipment and delivery of purchased products.

16. Service Providers

We may use third-party businesses to help operate our website and ecommerce activities.

Service providers may perform functions such as:

• Website hosting;
• Payment processing;
• Order fulfillment support;
• Shipping and transportation;
• Website maintenance;
• Analytics;
• Security monitoring;
• Email delivery; and
• Other business support services.

These providers may receive information that is reasonably necessary to perform their services.

17. Legal & Regulatory Disclosures

We may disclose information when reasonably necessary to comply with applicable law or a valid legal requirement.

Information may also be disclosed where reasonably necessary to:

• Respond to lawful government requests;
• Protect the rights or property of Kellen's Custom Carts;
• Enforce our agreements or policies;
• Investigate suspected fraud;
• Protect users, customers or others from harm; or
• Defend or pursue legal claims.

18. Business Transfers

If Kellen's Custom Carts becomes involved in a merger, acquisition, restructuring, financing, sale of assets or another business transaction, relevant customer or business information may be transferred as part of that transaction where permitted by law.

19. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for legitimate business, legal and operational purposes.

Retention periods may depend on why the information was collected and may include the time reasonably necessary to:

• Complete and document transactions;
• Provide customer support;
• Maintain order history;
• Resolve disputes;
• Process warranty or return matters;
• Maintain tax and accounting records;
• Comply with legal obligations;
• Prevent fraud or abuse; and
• Protect or enforce legal rights.

20. Data Security

Kellen's Custom Carts uses commercially reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration or destruction.

Users should also take reasonable steps to protect their own accounts, devices and passwords.

21. Customer Account Security

If our website allows customers to create accounts, customers are responsible for maintaining the confidentiality of their account credentials.

You should use an appropriate password and should not share account credentials with unauthorized persons.

If you believe your account has been accessed without authorization, contact us promptly.

22. Your Privacy Rights

Depending on your location and the privacy laws applicable to your information, you may have certain rights concerning your personal data.

Privacy rights can vary depending on applicable law and may be subject to lawful exceptions.

23. How to Submit a Privacy Request

To request access, correction, deletion or another applicable privacy right, contact Kellen's Custom Carts using the contact information at the end of this policy.

Please provide sufficient information to help us identify the records associated with your request.

We may need to take reasonable steps to verify your identity before fulfilling certain requests in order to help protect customer information.

24. Children's Privacy

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information belonging to a child under 13 was collected without appropriate authorization, we will take reasonable steps to remove it.

25. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

Once you leave our website, the privacy practices of the third-party website may apply. Kellen's Custom Carts does not control the content, privacy practices or security procedures of independently operated third-party websites.

We encourage users to review the privacy policy of any external website they visit.

26. Browser Privacy Controls

Your browser or device may provide privacy controls that allow you to limit cookies, delete stored website data or otherwise manage certain tracking technologies.

The availability and effect of these controls depends on your browser, device and the technologies used by the applicable website or service.

27. Transactional Communications

When you place an order or contact us, we may send communications necessary to administer your transaction or provide requested support.

These communications may include:

• Order confirmations;
• Payment confirmations;
• Shipping notifications;
• Delivery updates;
• Return or refund communications;
• Customer service responses; and
• Important information concerning an existing transaction.

Transactional communications are separate from optional promotional marketing messages.

28. Fraud Prevention & Website Security

We may process relevant transaction, account, device or technical information where reasonably necessary to identify suspicious activity, prevent fraud and protect our website.

This may include reviewing order information, IP addresses, transaction information, account activity or other relevant indicators.

Information may also be used to investigate suspected misuse or attempted unauthorized access.

29. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices;
• Our website;
• Technology;
• Service providers;
• Legal requirements; or
• The ways in which information is processed.

When the policy is updated, the revised version will be posted on this page and the “Last Updated” date will be changed accordingly.

We encourage visitors to review this page periodically.

30. Contact Us About Privacy

If you have questions regarding this Privacy Policy, personal information we maintain, our privacy practices or an applicable privacy request, contact us using the information below.