Cancellation Information at a Glance

1. Scope of This Policy

This Cancellation Policy applies to orders placed with Kellen's Custom Carts, including purchases of:

• Golf carts;
• UTVs;
• ATVs;
• Go-karts;
• Mini jeeps;
• Parts;
• Accessories;
• Wheels and tires;
• Custom-configured products;
• Special-order products; and
• Other merchandise sold by Kellen's Custom Carts.

2. How to Request Cancellation

To request cancellation, contact Kellen's Custom Carts as soon as possible.

Please provide:

• Your full name;
• Order number;
• Email address used for the order;
• Product ordered; and
• A clear request to cancel.

Providing complete order information helps us locate and review the order quickly.

3. Cancellation Requests Are Not Automatic

Orders can move through processing, preparation and shipment quickly.

4. Cancelling Before Processing Begins

If a standard order has not yet entered processing, preparation or shipment, cancellation may generally be easier to complete.

Contact us promptly after placing the order if you notice an error or no longer wish to proceed with the purchase.

5. Orders Already Being Processed

Once an order has entered processing, cancellation may not always be possible.

Processing may include activities such as:

• Payment verification;
• Inventory allocation;
• Order picking;
• Packaging;
• Vehicle preparation;
• Custom configuration;
• Freight scheduling; or
• Shipment documentation.

6. Orders That Have Already Shipped

If an eligible product has already shipped, the customer may need to follow our Refund & Returns Policy after delivery.

7. Standard Parts & Accessories

Orders for standard in-stock parts and accessories may be eligible for cancellation if we receive and approve the request before shipment.

Once the item has shipped, the applicable return process generally applies instead.

8. Golf Cart Orders

Golf cart purchases may involve vehicle preparation, inspection, configuration, transportation scheduling and other steps that differ from ordinary parcel orders.

Customers seeking to cancel a golf cart order should contact us immediately.

Cancellation eligibility will depend on the order's current status and whether preparation, customization or transportation arrangements have begun.

9. UTV, ATV, Go-Kart & Mini Jeep Orders

Similar cancellation considerations may apply to UTVs, ATVs, go-karts, mini jeeps and other large or motorized products.

Because these products may require specialized preparation or freight arrangements, cancellation should be requested as early as possible.

10. Custom-Built Products

Products that are built, altered or configured specifically for a customer may have more restrictive cancellation conditions.

Once customization or production has started, cancellation may not be available.

Customers should carefully review and confirm custom specifications before authorizing the order.

11. Special-Order Products

Special-order products may be sourced specifically to fulfill a customer's order.

Cancellation eligibility may depend on whether the product has already been ordered from a manufacturer, distributor or supplier.

Special-order items may not be cancellable once procurement has begun.

12. Custom Configuration Changes

A request to change a custom order is not necessarily the same as a cancellation.

If you need to change features, accessories, colors or other configuration details, contact us immediately.

Changes may not be possible after preparation or customization has started.

13. Freight Orders

Large products may require specialized freight or vehicle transportation.

Once transportation arrangements have been made, cancellation may become more difficult.

Customers should contact us immediately if cancellation is needed before a scheduled freight shipment.

14. Orders Already Assigned to a Carrier

Once an order has been assigned or released to a carrier, we may no longer be able to stop the shipment.

A request to stop, redirect or recall a shipment may also depend on the carrier's capabilities.

15. Refusing Delivery Is Not the Same as Cancelling

Refused shipments may still incur shipping, freight, return transportation or other carrier-related consequences depending on the circumstances and applicable policies.

16. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If you discover an incorrect address, contact us immediately.

Address changes may not be possible after an order has entered shipment.

17. Cancelling Because of an Address Error

If an address cannot be corrected before shipment, cancellation eligibility will depend on the order's processing status.

If the product has already shipped, carrier procedures and our Shipping Policy may apply.

18. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately.

We will review the orders and attempt to cancel the duplicate where it has not already entered irreversible processing or shipment.

19. Orders Placed by Mistake

If an order was submitted unintentionally, contact us as quickly as possible.

Cancellation will depend on the order's current status at the time we receive the request.

20. Cancellation Due to Product Unavailability

Kellen's Custom Carts may need to cancel an order if the ordered product becomes unavailable.

In such cases, we may contact the customer regarding available options or cancel the affected item or order.

Any applicable payment received for an approved seller-initiated cancellation will be refunded.

21. Cancellation Due to Pricing or Listing Errors

If an order is affected by a material pricing, inventory or product-listing error, Kellen's Custom Carts may cancel the affected transaction where permitted by law.

If payment has already been received, an applicable refund will be processed.

22. Cancellation Due to Payment Failure

Orders may be cancelled if payment cannot be successfully authorized, completed or verified.

Customers may be given an opportunity to correct payment information where appropriate.

23. Fraud or Security Concerns

An order may be delayed, reviewed or cancelled if we reasonably suspect fraud, unauthorized payment or other transaction security concerns.

This helps protect customers and Kellen's Custom Carts from fraudulent transactions.

24. Cancellation by Kellen's Custom Carts

We may cancel or refuse an order for legitimate business reasons, including:

• Product unavailability;
• Inventory errors;
• Material pricing errors;
• Payment authorization problems;
• Suspected fraud;
• Incorrect product information;
• Shipping limitations;
• Transaction verification problems; or
• Other circumstances preventing reasonable fulfillment.

25. Cancellation Confirmation

An order should not be considered cancelled until you receive confirmation from Kellen's Custom Carts.

If you have submitted a request but have not received confirmation, contact us to verify the status.

26. Refunds After Approved Cancellation

If an order is successfully cancelled after payment has been received, an applicable refund will be processed according to our Payment Policy and Refund & Returns Policy.

27. Refund Processing Time

Once a cancellation refund has been approved and processed, the customer's financial institution may require additional time before the funds appear in the account.

Bank and payment-provider processing times are outside our direct control.

28. Pending Payment Authorizations

If an order is cancelled before a payment authorization is fully completed, a customer's financial institution may continue to display a pending authorization temporarily.

The timing for releasing pending authorizations is normally controlled by the bank or payment provider.

29. Shipping Charges After Cancellation

If an order is successfully cancelled before shipment, shipping charges associated with the cancelled shipment generally would not remain applicable where they have not already been incurred.

If transportation has already begun or costs have already been incurred, applicable shipping or freight policies may apply.

30. Custom Product Costs

Custom products may involve costs or work that begins before shipment.

For this reason, cancellation may become unavailable after customization, modification, special procurement or preparation has commenced.

We do not apply a universal cancellation fee or deposit forfeiture through this policy unless such a term has been expressly disclosed for the applicable transaction.

31. Special Payment Arrangements

If an order involves a special payment arrangement, deposit, staged payment or other separately agreed term, cancellation may also be subject to the written conditions associated with that specific transaction.

32. Pre-Order Cancellations

Orders placed as pre-orders may be subject to separate cancellation conditions.

Customers should review the applicable Pre-Order Policy before purchasing.

33. Promotional Orders

Orders placed during promotions remain subject to this Cancellation Policy unless specific promotional terms state otherwise.

If a promotional order is cancelled, any promotional benefit tied to the cancelled transaction may also cease to apply.

34. Partial Order Cancellation

If an order contains multiple products, it may sometimes be possible to cancel only part of the order.

Partial cancellation depends on whether the affected items have already been processed, packaged or shipped.

35. Cancellation of Backordered Items

If a product is delayed or backordered, customers may contact us to ask whether cancellation is still available.

Eligibility will depend on the product's procurement and processing status.

36. Delivery Delays & Cancellation

Shipping and delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

A carrier or freight delay does not automatically mean an order has been cancelled.

Once an order has shipped, requests concerning delayed delivery are generally handled through our Shipping & Delivery Policy rather than as a pre-shipment cancellation.

37. Cancellation vs. Return

38. Cancellation vs. Warranty Claim

A warranty claim is different from a cancellation.

If a delivered product develops a possible covered defect, the customer should review our Warranty Policy rather than requesting cancellation of the completed order.

39. Damaged Deliveries

If an order has already been delivered damaged, the matter should generally be handled under the damaged-product provisions of our Refund & Returns Policy or Warranty Policy rather than through this Cancellation Policy.

Customers should report visible freight damage promptly.

40. Incorrect Products

If you receive a product different from the one you ordered, contact us promptly.

Incorrect deliveries are handled as an order-resolution or return matter, rather than as a cancellation of an unfulfilled order.

41. Do Not Arrange Return Freight Without Approval

Customers should not independently arrange return transportation for a golf cart, UTV, ATV or other large product without contacting us first.

Large-item returns may require specific transportation instructions.

42. Business Days

Cancellation requests are reviewed during our normal business operations.

Our standard business hours are:

A request sent outside business hours may not be reviewed until the next business day. Because orders may continue through automated or carrier-related processing, customers should submit cancellation requests as soon as possible.

43. Cancellation Requests by Email

Cancellation requests may be sent to:

support@kellenscustomcarts.com

Include your order number and the words “Cancellation Request” where possible.

44. Cancellation Requests by Phone

You may also contact us at:

+1 (920) 539-9441

Calling us does not itself guarantee cancellation; the order must still be reviewed and confirmed as cancelled.

45. Customer Responsibility

Customers are responsible for reviewing their order carefully before payment.

In particular, verify:

• Product model;
• Quantity;
• Vehicle configuration;
• Accessories and upgrades;
• Billing information;
• Shipping address;
• Contact information; and
• Order total.

46. Relationship With Other Policies

This Cancellation Policy should be read together with our other store policies.

47. Changes to This Cancellation Policy

Kellen's Custom Carts may update this policy periodically to reflect changes in order processing, fulfillment, shipping procedures or business practices.

The current version will be published on this page together with a revised “Last Updated” date.

48. Contact Us About a Cancellation

If you need to cancel or change an order, contact us as soon as possible.

Please have your order number available so our team can identify the order and determine its current processing status.