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Refund & Returns Policy
Customer Satisfaction Is Our Priority
Last Updated: July 2026
At Kellen's Custom Carts, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
Please review this Refund & Returns Policy carefully before requesting a return, exchange, or refund.
30-Day Return Policy
Eligible Products May Be Returned Within 30 Days
Most eligible products may be returned within 30 calendar days of the delivery date for a refund or exchange, provided the product meets all applicable return requirements outlined in this policy.
To qualify for a return, your item must:
- Be returned within 30 days of delivery.
- Be unused and in the same condition as received.
- Include all original accessories, manuals, and packaging.
- Be accompanied by proof of purchase or your order number.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, or otherwise qualify for a remedy under applicable law:
- Special-order or custom-built products.
- Installed or used parts and accessories.
- Electrical components that have been installed.
- Gift cards.
- Products marked as final sale or clearance.
- Items returned without original packaging or proof of purchase.
Golf Carts & Powersports Vehicles
Important Information for Vehicle Purchases
Due to the size, registration requirements, transportation costs, and specialized handling associated with golf carts, UTVs, ATVs, go-karts, mini jeeps, and other powersports vehicles, these products may be subject to additional return conditions.
Please contact our customer support team before initiating a return request for any vehicle purchase so that we can review the applicable return requirements and transportation arrangements.
How to Request a Return
To request a return:
- Contact our customer support team within 30 days of delivery.
- Provide your order number and the reason for the return.
- If the return is approved, we will provide return instructions.
- Securely package the product before shipping it back.
Returns sent without prior authorization may experience processing delays or may not be accepted.
Refund Processing
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds are generally processed within 5–10 business days.
Refunds are issued to the original payment method used during checkout.
Your bank, credit card company, or other financial institution may require additional processing time before the refund appears in your account.
Late or Missing Refunds
If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account:
- Check your bank or credit card account.
- Contact your financial institution, as processing times may vary.
- If you still need assistance, contact our customer support team.
Damaged, Defective, or Incorrect Orders
Please inspect your shipment upon delivery.
If your order arrives damaged, defective, or you receive the wrong product, notify us as soon as reasonably possible.
Please provide your order information and, when applicable, photographs of the product and packaging so we can evaluate the issue and determine an appropriate resolution.
Exchanges
Eligible products that arrive damaged or defective may qualify for a replacement or exchange, subject to product availability and applicable warranty or return requirements.
Please contact us before sending an item back for an exchange so we can provide the appropriate instructions.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return resulted from an error on our part.
We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items. We cannot guarantee receipt of returned packages without carrier tracking or delivery confirmation.
Order Cancellations
Orders may be canceled before shipment by contacting our customer support team as soon as possible.
Once an order has shipped, it may no longer be eligible for cancellation and will instead be handled according to the return process outlined in this policy.
Because vehicle and freight orders may require specialized preparation or transportation arrangements, customers should contact us immediately if they need to request an order cancellation.
Need Assistance?
If you have questions about returns, refunds, exchanges, damaged shipments, or order cancellations, please contact our customer support team.
Kellen's Custom Carts Customer Support
Phone:
+1 (920) 539-9441
Email:
support@kellenscustomcarts.com
Address:
72 Henderson Ln
Talladega, AL 35160
United States
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM
Customer Satisfaction Is Our Priority
Kellen's Custom Carts is committed to providing quality products and responsive customer service throughout the purchasing and return process.
