Shipping at a Glance

1. Where We Ship

Kellen's Custom Carts ships qualifying products throughout the continental United States.

Shipping availability may depend on the product, delivery address, carrier service area, transportation requirements and whether specialized freight services are required.

2. Order Processing & Handling Time

Orders enter processing after payment has been successfully received and verified.

Processing time refers to the time required to verify, prepare and release an order for shipment. It is separate from the time that the carrier requires to transport the shipment to the delivery destination.

Orders placed on weekends or holidays will generally begin processing on the next applicable business day.

3. Products That May Require Additional Handling Time

Not every product can be prepared for shipment within the standard handling period. Certain orders may require additional preparation before they can be released to a carrier.

Additional handling time may apply to:

If an order requires additional handling time, we will provide information when reasonably possible regarding the expected delay or additional processing requirement.

4. Shipping & Delivery Methods

The shipping method used for an order depends on factors including product dimensions, weight, destination, carrier availability and whether specialized handling is required.

5. Standard Product Delivery Estimates

Most smaller products shipped using standard transportation services are expected to arrive within approximately:

This estimate begins after the order has been processed and released to the carrier. It does not include the order's handling period.

For example, an in-stock product may first require approximately 1–3 business days for handling and then approximately 3–7 business days in carrier transit.

Delivery estimates are estimates rather than guaranteed delivery appointments.

6. Golf Cart & Powersports Vehicle Delivery

This may apply to products such as:

• Golf carts;
• UTVs;
• ATVs;
• Go-karts;
• Mini jeeps; and
• Other oversized powersports vehicles or equipment.

Vehicle transit times may vary depending on the delivery destination, transportation provider availability, route scheduling, product preparation and other logistical factors.

Because these deliveries may require coordination between the carrier and customer, customers should monitor communications relating to their order after shipment.

7. Freight Delivery Process

When an order is transported using freight or another specialized delivery service, the delivery process may differ from standard package delivery.

8. Freight Delivery Appointments

Some freight or vehicle shipments may require coordination with the recipient before delivery.

When applicable, the freight or transportation provider may use the contact information supplied with the order to communicate regarding delivery arrangements.

Customers should therefore provide a valid telephone number and accurate contact information when placing an order.

Failure to respond to reasonable carrier communications may affect the delivery schedule.

9. Recipient Requirements for Large Deliveries

Large freight shipments may require a responsible recipient to be available when delivery occurs.

10. Delivery Location & Access

Customers ordering large vehicles or oversized merchandise should ensure that the delivery location provides safe and reasonable access for the applicable transportation provider.

Delivery access may be affected by conditions such as narrow roads, restricted entrances, low clearances, road conditions, gated locations or other physical restrictions.

If you believe your property or delivery location may present unusual access issues, please contact us before ordering so that the situation can be reviewed.

11. Order Tracking

After an order ships, shipment confirmation and tracking information will be provided when tracking is available for the applicable shipping method.

12. Shipping & Delivery Charges

Shipping charges may vary depending on the characteristics of the order and the required delivery service.

Factors that may affect shipping costs include:

• Product size;
• Product weight;
• Delivery destination;
• Shipping or transportation method;
• Whether specialized freight is required; and
• Other applicable transportation requirements.

Applicable shipping charges will be displayed during checkout or otherwise communicated before the applicable order is finalized.

13. Free Shipping Promotions

From time to time, certain products, orders or promotions may qualify for free shipping.

A free-shipping offer applies only when the product or order satisfies the terms of the applicable promotion. Free shipping should not be assumed to apply to every product, destination or transportation method unless expressly stated.

14. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping and contact information when placing an order.

If you discover an error after placing your order, contact Kellen's Custom Carts immediately.

We cannot guarantee that an address can be changed after an order has entered processing or has already been released to a shipping provider.

15. Inspecting Your Delivery

Customers should inspect delivered merchandise as soon as reasonably possible.

16. Damaged Shipments

If a product arrives visibly damaged, contact Kellen's Custom Carts promptly so that we can review the situation and provide appropriate next steps.

To assist with evaluating shipping damage, customers may be asked to provide:

Customers should retain the product and relevant packaging while the issue is being reviewed unless different instructions are provided.

17. Incorrect Products or Missing Items

If you believe that you received a product different from what you ordered or that an expected item is missing from your shipment, please contact customer support promptly.

Provide your order number and details about the issue so that we can review the order and determine the appropriate next steps.

18. Orders Shipped in Multiple Packages

Orders containing multiple products may sometimes be shipped separately because of product size, warehouse preparation, carrier requirements or transportation method.

As a result, products from the same order may not necessarily arrive at the same time.

Where available, separate tracking information may be provided for individual shipments.

19. Shipping & Delivery Delays

We work to process orders and coordinate transportation within the estimated timeframes disclosed in this policy. However, circumstances outside our reasonable control may occasionally affect shipment or delivery.

Delivery estimates should therefore be treated as estimates and not guaranteed arrival dates unless a specific written commitment states otherwise.

20. Delayed or Potentially Lost Shipments

If tracking information shows an unusual delay or you believe your shipment may have been lost in transit, contact our customer support team.

Please provide your order number and relevant tracking information so that the shipment can be reviewed and, where appropriate, the applicable carrier can be contacted.

21. Refused, Undeliverable or Returned Shipments

A shipment may be returned to the sender if the delivery address is incorrect, incomplete or undeliverable, or if delivery cannot be completed.

Customers should contact us if they become aware that a shipment is being returned so that the circumstances can be reviewed.

Additional shipping or reshipping charges may apply when a delivery failure results from incorrect or incomplete information supplied with the order.

22. Cancellations Before Shipment

If you need to cancel an order, contact Kellen's Custom Carts as soon as possible.

Cancellation requests are most likely to be actionable before an order has been released for shipment.

Once an order has shipped, it may no longer be possible to cancel transportation, and the order may instead need to be handled according to the applicable Refund & Returns Policy.

23. Custom & Special-Order Shipping

Custom-built vehicles and special-order products may require additional preparation, sourcing or transportation coordination.

Therefore, the standard 1–3 business-day handling estimate may not apply to every custom or special-order purchase.

Where additional processing time is required, information will be provided when reasonably possible.

24. Business Days & Holidays

References to business days in this policy generally exclude weekends and recognized holidays when normal order-processing or carrier services may not be operating.

Orders submitted during weekends or holidays generally begin processing on the next applicable business day.

25. Understanding Processing Time vs. Transit Time

These periods are separate. A standard product may, for example, require approximately 1–3 business days for handling before its estimated 3–7 business-day carrier transit begins.

26. Shipping Information Displayed at Checkout

Shipping options, charges or other order-specific delivery information presented during checkout may depend on the particular products and destination entered by the customer.

Customers should review the shipping information displayed for their order before completing checkout.

27. Need Help With Shipping or Delivery?

Contact our customer support team if you need assistance with:

• Shipping availability;
• Order processing;
• Tracking;
• Freight delivery;
• Vehicle transportation;
• Delivery scheduling;
• Damaged shipments;
• Incorrect deliveries;
• Delayed orders; or
• Other shipping-related questions.