Important Information at a Glance

1. About Kellen's Custom Carts

Kellen's Custom Carts operates an online store offering products that may include golf carts, UTVs, ATVs, go-karts, mini jeeps, wheels, tires, parts, accessories and other related merchandise.

References in these Terms to “Kellen's Custom Carts,” “we,” “us,” or “our” refer to Kellen's Custom Carts as applicable to the transaction.

2. Acceptance of These Terms

By accessing the website, submitting an order or purchasing a product, you agree to comply with these Terms & Conditions and applicable policies incorporated into your transaction.

If you do not agree to these Terms, you should not place an order through the website.

3. Eligibility to Purchase

You must have the legal capacity required under applicable law to enter into a binding purchase transaction.

Certain vehicles, products or uses may also be subject to age, licensing, registration, safety or other legal requirements depending on the customer's location.

Customers are responsible for understanding and complying with requirements applicable to their possession or use of purchased products.

4. Permitted Website Use

You may use this website for lawful personal or commercial shopping purposes consistent with these Terms.

You agree not to:

5. Product Information

We make reasonable efforts to provide useful and accurate product descriptions, specifications, features, pricing, images and availability information.

However, product information may occasionally contain typographical errors, omissions or outdated information.

Manufacturers may also update product specifications, packaging, components, colors or features.

We reserve the right to correct inaccurate information and update product listings when appropriate.

6. Product Images & Appearance

Product images are provided to help customers understand the merchandise being offered.

Actual product appearance may differ slightly from images because of photography, lighting, screen settings, manufacturer updates, product configuration or other reasonable variations.

7. Product Availability

Product availability may change without prior notice.

A product appearing on the website does not necessarily guarantee that inventory will remain available until an order has been reviewed and accepted.

If a product becomes unavailable after an order is submitted, we may contact the customer regarding available options or cancel the affected order and process any applicable refund.

8. Pricing

Prices may change without prior notice before an order is completed.

The price applicable to a transaction will generally be the price presented for the applicable purchase, subject to correction of obvious or material listing errors.

9. Pricing & Listing Errors

Despite reasonable efforts to maintain accurate listings, pricing, inventory, specifications or other information may occasionally be displayed incorrectly.

If an order is affected by a material pricing, inventory or listing error, we may review, correct or cancel the affected transaction as permitted by applicable law.

If payment has already been received for an order that is subsequently canceled, an applicable refund will be processed according to the payment and refund procedures governing the transaction.

10. Taxes, Shipping & Additional Charges

Applicable taxes, shipping charges and other applicable charges may be calculated during checkout or otherwise communicated before an order is finalized.

Charges can vary depending on the product, destination and delivery method.

Customers should review the complete order total before submitting payment.

11. Payment

Unless otherwise agreed in writing, full payment is required before an order is processed.

Payment must be made using a payment method made available for the transaction.

Submission of payment information does not guarantee that a transaction will be authorized, accepted or completed.

12. Payment Authorization & Verification

Orders may be subject to payment authorization and reasonable transaction verification.

An order may be delayed, reviewed or canceled if:

• Payment authorization fails;
• Payment cannot be verified;
• Transaction information appears incomplete;
• Fraud or unauthorized activity is reasonably suspected; or
• Additional verification is reasonably required.

13. Order Submission

When you submit an order, you are making a request to purchase the products identified in that order.

You are responsible for reviewing product selection, quantities, configuration, shipping information and other order details before submitting the purchase.

14. Order Confirmation

15. Order Review & Acceptance

Orders may be reviewed for product availability, payment authorization, shipping feasibility, accuracy and other legitimate business considerations.

Acceptance may occur after the applicable order review and processing requirements have been satisfied.

16. Right to Refuse or Cancel Orders

Kellen's Custom Carts may refuse, limit, review or cancel an order for legitimate business reasons where permitted by law.

Reasons may include:

• Product unavailability;
• Inventory limitations;
• Material pricing errors;
• Incorrect listing information;
• Payment authorization problems;
• Suspected fraud;
• Unauthorized transactions;
• Shipping limitations; or
• Other circumstances reasonably requiring cancellation or review.

17. Custom & Special-Order Products

Certain products may be specially sourced, configured, modified or prepared according to customer requirements.

Custom-built or special-order products may be subject to different processing, cancellation and return conditions than ordinary in-stock merchandise.

Customers should carefully verify custom specifications before submitting an order.

18. Golf Carts & Powersports Vehicles

Golf carts, UTVs, ATVs, go-karts, mini jeeps and similar vehicles require considerations that may not apply to ordinary merchandise.

Customers purchasing these products should carefully review:

19. Vehicle Specifications & Configuration

Vehicle specifications may vary by model, configuration, manufacturer or selected options.

Customers should rely on the applicable product listing, confirmed order details and documentation supplied with the particular product when determining the features included in a purchase.

20. Registration, Licensing & Local Requirements

Laws governing golf carts, ATVs, UTVs and other vehicles may vary by state, county, municipality or other jurisdiction.

Depending on the product and intended use, local rules may address matters such as registration, licensing, road use, equipment, insurance or operator requirements.

21. Shipping & Delivery

Orders are shipped according to the shipping method appropriate for the product, destination and transportation requirements.

Smaller products may be shipped through ordinary parcel services, while golf carts and other oversized products may require specialized freight or vehicle transportation.

Please review our Shipping & Delivery Policy for detailed information.

22. Delivery Estimates

Shipping and delivery timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise in writing.

Delivery timing may be affected by:

• Carrier availability;
• Freight scheduling;
• Product availability;
• Destination;
• Weather;
• Transportation interruptions;
• Holidays; and
• Other circumstances outside our reasonable control.

23. Customer Shipping Information

Customers are responsible for supplying accurate and complete shipping and contact information.

Incorrect information may cause delays, failed delivery, returned shipments or additional carrier costs.

Customers should contact us immediately after discovering an address error.

24. Freight & Large-Item Delivery

Large vehicles and equipment may require specialized transportation.

Freight or vehicle transportation providers may contact customers regarding delivery arrangements.

Customers should provide a valid telephone number and monitor relevant communications when expecting a large shipment.

25. Delivery Access

Customers ordering oversized merchandise are responsible for ensuring that the delivery location provides safe and reasonable access for the transportation provider.

Customers should contact us before ordering if they believe their location may present unusual delivery restrictions.

26. Delivery Inspection

Contact Kellen's Custom Carts promptly if an order arrives damaged or incorrect.

27. Order Cancellations

Customers requesting cancellation should contact us as soon as possible.

Cancellation may not be possible after an order has entered shipment or after certain custom or special-order work has progressed.

Once an order has shipped, the applicable return procedure may apply instead.

28. Returns & Refunds

Returns and refunds are governed by our separate Refund & Returns Policy.

Customers should review that policy before purchasing, particularly when ordering:

• Golf carts or powersports vehicles;
• Custom products;
• Special-order merchandise;
• Electrical components;
• Installed parts; or
• Other products that may have return restrictions.

29. Refund Processing

Approved refunds are processed according to our Refund & Returns Policy and applicable payment-processing procedures.

Financial institutions and payment providers may require additional time to post an approved refund after it has been processed.

30. Exchanges

Where an exchange is available, eligibility may depend on product condition, availability, the reason for the exchange and applicable return or warranty requirements.

Customers should contact us before returning merchandise for exchange.

31. Manufacturer Warranties

Certain products may include warranties supplied by their manufacturer.

Manufacturer warranty duration, coverage, exclusions and claim procedures are determined by the applicable manufacturer and may differ between products.

Customers should review product-specific or manufacturer warranty documentation where available.

32. Kellen's Custom Carts Warranty Obligations

Kellen's Custom Carts does not create additional warranties beyond warranties expressly provided in writing or rights and warranties that apply under applicable law.

A manufacturer's warranty should not automatically be interpreted as a separate warranty issued by Kellen's Custom Carts.

33. Proper Product Use

Products should be operated, installed and maintained in accordance with applicable manufacturer instructions and safety information.

Customers are responsible for using products lawfully and appropriately for their intended purpose.

34. Vehicle & Equipment Safety

Motorized and powersports products should be operated responsibly.

Customers and operators should follow applicable manufacturer instructions, safety warnings and local legal requirements.

Appropriate safety equipment should be used when required or recommended for the applicable product and activity.

35. Installation of Parts & Accessories

Certain parts and accessories may require appropriate installation.

Customers should review manufacturer instructions and use qualified assistance when installation requires technical expertise.

Incorrect installation or unauthorized modification may affect product performance and may affect applicable warranty coverage.

36. Third-Party Products & Services

Certain products or services offered through or associated with our website may be manufactured, supplied, processed, transported or otherwise supported by third parties.

Third-party products and services may be subject to additional terms, manufacturer documentation or provider policies.

37. External Links

Our website may contain links to independently operated third-party websites.

Kellen's Custom Carts does not control the content, availability, security or policies of independent third-party websites.

38. Intellectual Property

Website content, including original text, graphics, photographs, logos, designs, page layouts and other materials, may be protected by applicable copyright, trademark and other intellectual-property laws.

Such materials may belong to Kellen's Custom Carts or applicable licensors.

39. Restrictions on Website Content

Except where legally permitted or authorized in writing, you may not:

• Republish protected website content;
• Commercially distribute protected content;
• Copy substantial portions of website content for commercial use;
• Misuse Kellen's Custom Carts branding;
• Misrepresent affiliation with Kellen's Custom Carts; or
• Use protected intellectual property in violation of applicable law.

40. Reviews, Comments & User Content

Customers may have opportunities to submit reviews, comments, images, testimonials or other content.

You remain responsible for content you submit.

You agree not to submit content that is:

• Unlawful;
• Fraudulent or intentionally misleading;
• Defamatory;
• Threatening or abusive;
• Infringing of another person's intellectual-property rights;
• Infringing of another person's privacy rights; or
• Otherwise prohibited by applicable law.

41. License for Submitted Content

When you voluntarily submit reviews, photographs, testimonials or similar content for publication, you grant Kellen's Custom Carts a non-exclusive, royalty-free license to use, reproduce, display, publish and distribute that content for legitimate business and promotional purposes, subject to applicable law.

42. Fraudulent Transactions & Misuse

We reserve the right to review transactions that reasonably appear fraudulent, unauthorized, abusive or inconsistent with these Terms.

Where permitted by law, suspicious orders may be delayed or canceled while appropriate verification is conducted.

43. Website Availability

We work to maintain the availability and functionality of our website but cannot guarantee uninterrupted access at all times.

Website access may occasionally be interrupted because of maintenance, technical problems, updates, network issues or circumstances beyond our control.

44. Disclaimer

We do not guarantee that the website will always operate without interruptions, technical errors or other availability issues.

45. Limitation of Liability

To the fullest extent permitted by applicable law, Kellen's Custom Carts will not be liable for indirect, incidental, special, consequential or punitive damages arising from website use, inability to access the website, delivery delays or products purchased through the website.

46. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Kellen's Custom Carts and its applicable owners, employees, affiliates, contractors and service providers from claims, liabilities, damages, costs and expenses arising from your unlawful misuse of the website, violation of these Terms or violation of applicable law.

47. Privacy

Our collection and handling of personal information is addressed in our Privacy Policy.

Customers should review the Privacy Policy for information about data collection, payment providers, cookies, service providers, security, retention and applicable privacy rights.

48. Relationship With Other Store Policies

These Terms & Conditions should be read together with other policies applicable to your purchase, including our:

49. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes in business practices, website functionality, policies or legal requirements.

Updated Terms will be posted on this page together with a revised “Last Updated” date.

Continued use of the website after updated Terms are published constitutes acceptance of those Terms to the extent permitted by applicable law.

50. Severability

If a provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

51. No Waiver

A failure to enforce a provision of these Terms on one occasion does not necessarily constitute a waiver of the right to enforce that provision or another provision in the future.

52. Entire Agreement

These Terms, together with applicable policies, confirmed order information and any other written terms expressly applicable to a transaction, constitute the terms governing the applicable website use or purchase to the extent permitted by law.

53. Governing Law

54. Disputes & Jurisdiction

Disputes relating to these Terms or applicable transactions will be addressed according to applicable law and, where appropriate, in a court of competent jurisdiction.

Nothing in these Terms is intended to prevent either party from exercising a legal right or remedy available under applicable law.

55. Contact Kellen's Custom Carts

If you have questions regarding these Terms & Conditions, a product, order, payment, shipping, return or warranty, please contact us.